Last Updated: February 2, 2025

Cherished Angels Care Services (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

By using our website and services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us directly when you interact with our website or use our services. This may include:

  • Contact Information: Name, address, email address, phone number
  • Health Information: Medical history, care requirements, and other health-related details necessary for providing care services (with your consent).
  • Billing Information: Payment details such as credit card information or bank account numbers (if applicable).
  • Website Usage Data: Information about your use of our website, including IP addresses, browser type, and pages visited, through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Care Services: To deliver personalized care services, schedule appointments, and respond to your inquiries.
  • Communication: To communicate with you about your care needs, provide updates, and send marketing materials (with your consent).
  • Billing and Payment: To process payments for services rendered and to manage your account.
  • Website Functionality: To improve the functionality and user experience of our website.
  • Compliance with Legal Obligations: To comply with legal and regulatory requirements, including data protection laws.

3. Legal Basis for Processing Your Data

Under GDPR, we rely on the following legal bases to process your personal data:

  • Consent: We may collect and process your data with your explicit consent, especially in relation to sensitive health data.
  • Contractual Necessity: To fulfill our contract with you (e.g., providing care services and billing).
  • Legal Obligation: To comply with legal obligations (e.g., record-keeping for financial or healthcare regulations).
  • Legitimate Interests: To pursue legitimate interests, such as improving our services and website, while balancing your privacy rights.

4. Sharing Your Information

We do not share your personal data with third parties except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, providing care services, processing payments, or fulfilling legal obligations (e.g., healthcare professionals, payment processors).
  • Legal Compliance: We may disclose your data if required to do so by law or to protect our rights, property, or safety.
  • Consent: We will share your data with third parties if you provide explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal and regulatory obligations. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions.
  • Right to Restriction: You have the right to request a restriction on the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your data for certain purposes, including direct marketing.
  • Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at the contact details provided below.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of transmitting data over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

8. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files that are placed on your device to collect information about your usage patterns. You can control cookie settings through your browser, but disabling cookies may affect certain features of our website.

For more information on how we use cookies, please refer to our [Cookie Policy] on our website.

9. International Data Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Cherished Angels Care Services
Email: info@cherishedangelscare.org.uk
Phone: +44 (020) 3865 2738
Address: 292-294 Plashet Grove, Eastham, London, E6 1DQ